Instead of the usual controls for scanning images and files, a white space in the shape of the original program appeared. I did not try reinstalling Flash Player after successfully installing AOL Desktop, so I'm not sure if similar problems would have returned or not.Ĭoincidentally, my very next job was also for someone running Windows Vista with a similar problem, though this was with the software for a Brother scanner. This is too old to be useful, and another browser such as Google Chrome or Mozilla FireFox is required for regular browsing. As the customer was using Windows Vista, this was unlikely to cause a problem since the latest version of Internet Explorer that runs on Vista is 9.0. Honestly, could this error be any more helpful?įortunately, the solution was simple - uninstall Adobe Flash Player for Internet Explorer (ActiveX). The following error 'message' kept appearing, followed by a completely white square that could only be closed using Task Manager. Although the removal was straightforward, I could not reinstall the software no matter which way I tried. After some checks, I decided to completely uninstall and reinstall the AOL software. I recently was asked to resolve another problem with AOL Desktop - the 'Main.idx' had disappeared from the AOL profile folder within ProgramData and the program could not start.
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